Reset your password

If you have forgotten your ArcSite password or want to change it, you can do so from one of multiple locations.

From the app itself:

When logged out, by default you will be presented with the "Sign Up" screen

1. Tap on the Login link that is part of the sentence "Already have an account? Login 

2. Tap on the Forgot Password? link

3. Follow the directions provided


From the ArcSite Cloud Account site:

If you have forgotten your password:

1. Navigate to

2.If presented with the Sign Up screen, tap Sign In link and then follow directions shown below in #3. 

3. If presented with the Log In screen Tap on the Forgot Password? link as shown below  

If you know but want to change your password:

  1. Go to your My account screen on the ArcSite User Site -
  2. Choose the Reset Password link




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